Refund policy

Furniture Return Policy

Thank you for choosing our furniture as a part of your home. We strive to provide you with the best quality products and utmost customer satisfaction. In the event that you need to return or exchange an item, please carefully review our Furniture Return Policy below:

  1. Eligibility for Returns/Exchanges:
    • Items must be in their original condition and packaging, unaltered, and free from any damage.
    • Returns/Exchanges are accepted within 14 days from the date of delivery.
    • Custom-made or personalized furniture pieces may not be eligible for returns/exchanges unless they are defective or damaged.
  2. Return/Exchange Process:
    • To initiate a return/exchange, please contact our customer support team with your order details and reason for return/exchange.
    • Our team will provide you with further instructions, including the return address and any applicable return shipping labels (if applicable).
    • Please ensure that the item is securely packaged to prevent any damage during transit.
  3. Refund/Exchange Options:
    • Refund: Upon receiving and inspecting the returned item, we will issue a refund to your original payment method for the purchase price, excluding any shipping fees. Please note that it may take several business days for the refund to reflect in your account.
    • Orders that are cancelled before shipment are subject to a 5% processing fee. The 5% processing fee helps cover non-refundable payment transaction costs and administrative expenses associated with order cancellations.
    • Exchange: If you prefer to exchange your item for a different product, we will assist you in selecting a suitable replacement. Any price differences between the original and exchanged item will be settled accordingly.
  4. Return Shipping Costs:
    • If the return/exchange is due to a product defect or an error on our part, we will cover the return shipping costs.
    • For non-defective returns/exchanges, the customer is responsible for the return shipping fees, which will not be reimbursed.
  5. Inspection upon Delivery:
    • We strongly recommend inspecting your furniture upon delivery and noting any damages or defects on the delivery receipt or bill of lading.
    • In the case of visible damages, please take photographs and inform the delivery personnel immediately.
  6. Non-Returnable Items:
    • Certain items may be non-returnable due to hygiene reasons or other restrictions. This includes mattresses, pillows, and other similar products, unless they are defective or damaged upon arrival.

Please note that this is a general outline of our Furniture Return Policy and specific details may vary. For further information or assistance regarding returns/exchanges, please contact our customer support team. We are here to ensure your complete satisfaction with your furniture purchase.

 

Artwork Return Policy

Thank you for choosing to purchase artwork from our website. We want you to be fully satisfied with your purchase, and we understand that sometimes a return may be necessary. Please read our return policy carefully to understand the guidelines and procedures for returning artwork.

  • Eligibility for Returns:
    • Artwork is eligible for return within 30 days from the date of purchase.
    • Returns will only be accepted for artwork that is in its original condition and packaging.
  • Return Process:
    • To initiate a return, please contact our customer service team within the eligible return timeframe. You can reach us via email, providing your order details and reason for the return.
    • Our customer service team will guide you through the return process and provide you with the necessary instructions.
  • Packaging and Shipping:
    • It is the responsibility of the buyer to ensure that the artwork is securely packaged for return shipment. We recommend using the original packaging materials to prevent any damage during transit.
    • The buyer is responsible for the cost of return shipping, including any insurance or tracking services, to ensure safe and timely delivery.
  • Condition of Returned Artwork:
    • The artwork must be returned in its original condition, free from any damage, alterations, or modifications.
    • If the artwork is received in a condition that does not meet our return policy requirements, we reserve the right to reject the return or apply a restocking fee.
  • Refunds or Exchanges:
    • Upon receiving and inspecting the returned artwork, we will process the refund within 10 business days to the original payment method used for the purchase.
    • If you prefer an exchange for another artwork of equal value, please let us know during the return process. We will assist you in selecting a suitable replacement from our available inventory.
  • Restocking Fee:
    • In some cases, a restocking fee of 25% may be applicable for returned artwork. This fee covers administrative costs associated with processing the return. The restocking fee, if applicable, will be deducted from the refund amount.
  • Non-Refundable Items:
    • Please note that certain items may not be eligible for return or refund, such as commissioned artwork, personalized pieces, or limited edition. Such exceptions will be clearly stated on the product page or during the purchasing process.


We strive to ensure that all our customers are satisfied with their art purchases. If you have any questions or concerns regarding our return policy, please contact our customer service team for further assistance.


Note: This return policy is subject to change without prior notice. Please refer to the most recent version available on our website for the current return policy.