Warranty

Furniture Warranty Policy

At Juso Home, we are committed to providing you with high-quality furniture that you can rely on. We offer the following warranty coverage for your peace of mind:

  1. Manufacturing Defects:
    • Our warranty covers manufacturing defects on our furniture products.
    • For any metal or solid wood structural failures resulting from residential, non-commercial usage, our warranty lasts for a period of 5 years from the date of purchase.
    • For soft parts and workmanship-related failures, our warranty lasts for a period of 1 year from the date of purchase.
  2. Coverage and Limitations:
    • The warranty applies to the original purchaser of the product and is non-transferable.
    • It covers defects in materials and workmanship under normal use and proper care.
    • The warranty does not cover damages caused by improper use, accidents, negligence, unauthorized repairs or modifications, or natural wear and tear.
    • It also does not cover damages resulting from exposure to extreme temperatures, moisture, or direct sunlight.
  3. Warranty Claim Process:
    • To initiate a warranty claim, please contact our customer support team with your order details, a description of the issue, and any supporting photographs or documentation.
    • Our team will assess the claim and may request additional information or arrange for an inspection if necessary.
    • If the claim is approved, we will, at our discretion, repair or replace the defective part or item free of charge.
    • In some cases, we may offer a refund or store credit if repair or replacement is not feasible.
  4. Exclusions and Exceptions:
    • The warranty does not cover normal wear and tear, minor surface imperfections, or natural variations in wood grains or textures.
    • It does not cover damages to fabric, leather, or upholstery, which may be subject to specific manufacturer warranties.
  5. Additional Information:
    • Please note that specific warranty details may vary depending on the product. The warranty duration and coverage for each item will be clearly specified on the product page or provided with the product documentation.

We are committed to ensuring your satisfaction with our furniture and resolving any issues that may arise. If you have any questions or require further assistance regarding our warranty policy, please contact our customer support team. We are here to help you make the most of your furniture investment.

 

Wall Art Warranty Policy

At Juso Home, we take great pride in the quality and craftsmanship of our wall art pieces. We want you to enjoy your purchase with confidence, which is why we offer the following warranty policy for our wall art:

  1. Manufacturing Defects:
    • Our wall art is covered by a warranty against manufacturing defects.
    • This warranty lasts for a period of 2 years from the date of purchase.
  2. Coverage and Exclusions:
    • The warranty covers any manufacturing defects in framing and Canvas that affect the functionality or appearance of the wall art.
    • It does not cover damages caused by improper handling, mishandling, accidents, or modifications made to the wall art.
    • Natural variations in colors, textures, and minor imperfections that are inherent to the artistic process are not considered manufacturing defects.
  3. Warranty Claim Process:
    • To initiate a warranty claim, please contact our customer support team within the warranty period, providing your proof of purchase and a detailed description of the issue.
    • Our team will assess the claim and may request supporting photographs or additional information.
    • If the claim is approved, we will, at our discretion, repair or replace the defective wall art piece.
  4. Return Shipping Costs:
    • If a warranty claim requires the return of the wall art piece, we will provide instructions and cover the return shipping costs.
    • However, if the claim is found to be invalid or if the product is outside the warranty period, the customer will be responsible for any associated shipping fees.
  5. Limitations and Additional Information:
    • This warranty is valid for the original purchaser and is non-transferable.
    • The warranty does not cover normal wear and tear or damages resulting from improper installation, use, or exposure to environmental conditions.

For specific warranty details or if you have any further inquiries regarding our wall art warranty policy, please contact our customer support team. We are committed to ensuring your satisfaction and addressing any issues that may arise with our wall art products.